Refund & Cancellation Policy
This policy applies to all paid plans and credit purchases on GoSiteHunt, operated by Madison Jade Pty Ltd (ABN 56 661 580 936). It forms part of our Terms of Service.
1. Subscriptions & renewals
Paid plans are billed in US dollars and renew automatically at the start of each billing period until you cancel. Each billing month grants that month's plan credits (an annual plan grants the year's on its first day). Unused plan credits carry over up to one month's allowance; plan credits end when the plan ends. If a renewal payment is late, your plan credits, area scans and letter drops are paused, not removed, until it is paid.
2. Cancelling
You can cancel at any time from your account → Manage billing (the customer portal) or by emailing support@gositehunt.com. Cancellation stops future renewals; your plan stays active until the end of the current paid period, after which it will not renew. Its plan credits stay usable until then and end with the plan; credits from packs and referrals stay in your account. Free trial credits keep their own 30-day end date. We do not charge a cancellation fee.
3. Refunds
- Part-used periods: we generally do not refund the unused portion of a billing period after it has started — you keep access until the period ends.
- Credit packs: one-off credit purchases never expire. They are non-refundable once any credit from that purchase has been used, as they are consumable digital items.
- Billing errors: we will refund duplicate charges, charges after a valid cancellation, or charges caused by our error. Contact us within 30 days.
- Service failure: if you were charged but the Service was materially unavailable through our fault, contact us and we will make it right (credit or refund).
4. Your consumer rights
Nothing in this policy limits rights you have under the Australian Consumer Law or other mandatory consumer protection laws, including remedies where a service is not provided with due care or is not fit for purpose. If you are a consumer in the EU/UK, statutory withdrawal rights for digital services may apply; note that by starting to use a purchased report or credit you may be agreeing that supply has begun and the withdrawal right no longer applies.
5. How to request
Email support@gositehunt.com with your account email and the charge date. Approved refunds are returned to your original payment method (via Stripe), usually within 5–10 business days.